System Maintenance
After spending time and money on technology to provide the your patrons or customers the best possible experience, it is important to fully protect your investment. With regular maintenance visits, you ensure that your equipment is inspected, maintained and you’re never left without working equipment.
Ask your installer about maintenance plans to ensure the reliability of your systems. Have confidence knowing that:
Trained installers perform a visual inspection of equipment and its condition to ensure all is functioning correctly.
Service calls guarantee a response if problems arise at any time.
Full performance tests and commissioning of each of your systems.
Regular maintenance protects the value and extend the life of your equipment.
Regular inspections ensure that systems meet compliance with state and federal standards such as the Americans with Disabilities Act.
Equipment, Training & Signage
Large Area Systems
Large area systems provide clarity to hundreds sometimes thousands of people at once. Whether is a place of worship, theater or sports stadium, it is vital to keep these systems that so many rely on running smoothly. Regular checks on the amplifiers, loop wire and connections to the sound source will give you peace of mind that your system is up and running with no disruption to service. Customers depend on the loop system for clarity, participation and connection. If the loop system is not working customers may not always report it and instead may choose not to attend in the future.
Contacta’s large area loop drivers (V22a PRO, V34 PRO and V34a PRO) feature built-in monitoring and network connectivity to provide email alerts on the status and changes of functioning of the hearing loop driver. This allows you to react in real time to any outages or disruption to the system.
If your venue undergoes a renovation, makes changes to its AV equipment, installs new seating or new carpeting it is always best to let your hearing loop installer know so that they can ensure the loop wire is not damaged in the process.
Staff Training
Whether your establishment is small or large, staff continually change with time. Receiving quarterly, semi-annual or annual staff training on how your systems work ensures that staff can effectively give customer instruction on how to use the systems, know where equipment is stored, how to charge equipment, know proper placement of the microphone and loop aerial and what to do if a system is not working properly.
Customers rely on the staff to be knowledgeable on the assistive listening solutions they offer. Regular training from your loop installer is the best way to ensure the best possible customer service and to show you are dedicated to accessibility.
Signage
Signage is a critical component of every assistive listening system. If signage is not in place to let your customers know that the system is available, it is likely they will not know and the system will not be utilized.
Signage lets your customers know where the systems are installed and how to use them. If your signage has been taken down or fallen out of place, maintenance checks will provide notification and offer solutions to replace and re-post signage throughout your facility.
Chapter 7 of the ADA Standards for Accessible Design details that all assistive listening signage shall use the international symbol of access for hearing loss by using the figure 703.7.2.4. This can be found on page 198 of the 2010 ADA Standards for Accessible Design.